Which accident is used as an anger/listening example?

• A. Tenerife 1977
• B. Air France 447
• C. Express II Flight 5719 at Hibbing
• D. Colgan Air 3407

Answer: (C)

Anger and listening are important in crew resource management because strong emotions can crowd out careful listening, leading to missed warnings or input from teammates and poorer joint decisions. This accident is commonly used as the anger/listening example because it illustrates how an emotional cockpit can suppress what others are trying to say, causing a breakdown in communication and a decision that one or more crew members later realize was flawed. When anger is present, crew members may interrupt, discount others’ observations, or fail to process critical information, eroding shared situational awareness and collaborative problem solving. That’s the teaching point: emotional state directly affects how well the team listens to and heeds important cues from each other. The other accidents cited illustrate different CRM failure modes—hierarchy and miscommunication under stress (Tenerife), automation and loss of manual flying skills (Air France 447), or broader CRM and sterile cockpit issues (Colgan Air 3407)—but the specific focus on anger impacting listening is most clearly demonstrated by the Hibbing incident.